Managing hospitality organizations : achieving excellence in the guest experience
Ford, Robert C.
Managing hospitality organizations : achieving excellence in the guest experience - 2nd ed. - Thousand Oaks, California: SAGE Publications, Inc, 2020. - xxxi, 544 p.
9781544321509
Hospitality industry Customer services
Hospitality industry Management
Hospitality industry Personnel management
647.94068 FOR
Managing hospitality organizations : achieving excellence in the guest experience - 2nd ed. - Thousand Oaks, California: SAGE Publications, Inc, 2020. - xxxi, 544 p.
9781544321509
Hospitality industry Customer services
Hospitality industry Management
Hospitality industry Personnel management
647.94068 FOR
