Patterson, Kerry <br/><br/>
Crucial conversations :  tools for talking when stakes are high 

 - 2nd ed. 
 - New Delhi:  McGraw Hill Education India Pvt. Ltd.,  2015. 
 - xviii, 244 p. 
<br/><br/><label>ISBN: </label>9781259005213 1259005216 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication<br/>Conversations<br/>Interpersonal communication
<br/><br/><label>Dewey Class. No.: </label>153.6 PAT