TY  - BOOK
AU  - Patterson, Kerry
AU  - Grenny, Joseph
AU  - McMillan, Ron
AU  - Switzler, AI
TI  - Crucial conversations: tools for talking when stakes are high
SN  - 9781259005213
U1  - 153.6 PAT 
PY  - 2015///
CY  - New Delhi
PB  - McGraw Hill Education India Pvt. Ltd.
KW  - Communication
KW  - Conversations
KW  - Interpersonal communication
ER  -