Kelkar, S. A. <br/><br/>
IT service management :  a concise study 

 - New Delhi:  PHI Learning Private Limited,  2012. 
 - x, 578 p. 
<br/><br/><label>ISBN: </label>9788120344846 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology
<br/><br/><label>Dewey Class. No.: </label>004 KEL