TY  - BOOK
AU  - Stone, Douglas
AU  - Patton, Bruce
AU  - Heen, Sheila
TI  - Difficult conversation: how to discuss what matters most
SN  - 9780670921348
U1  - 153.6 STO 
PY  - 1999///
CY  - London
PB  - Portfolio Penguin
KW  - Conversations
KW  - Discussion
KW  - Communication
ER  -