TY  - BOOK
AU  - Kalbach, Jim
TI  - Rapid techniques for mapping experiences
SN  - 9789352138401
U1  - 658.812 KAL 
PY  - 2019///
CY  - Mumbai
PB  - Shroff Publishers & Distributors Pvt. Ltd.
KW  - Customer relations
KW  - Consumer satisfaction
KW  - Mapping experiences
ER  -