Ford, Robert C. <br/><br/>
Managing hospitality organizations :  achieving excellence in the guest experience 

 - 2nd ed. 
 - Thousand Oaks, California:  SAGE Publications, Inc,  2020. 
 - xxxi, 544 p. 
<br/><br/><label>ISBN: </label>9781544321509 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry Customer services<br/>Hospitality industry Management<br/>Hospitality industry Personnel management
<br/><br/><label>Dewey Class. No.: </label>647.94068 FOR