TY  - BOOK
AU  - Ford, Robert C.
AU  -  Sturman, Michael C.
TI  - Managing hospitality organizations: achieving excellence in the guest experience
SN  - 9781544321509
U1  - 647.94068 FOR 
PY  - 2020///
CY  - Thousand Oaks, California
PB  - SAGE Publications, Inc
KW  - Hospitality industry Customer services
KW  - Hospitality industry Management
KW  - Hospitality industry Personnel management
ER  -