Fitzsimmons, James A. Service management : operations, strategy, information technology - 7th ed. - Chennai: McGraw Hill Education India Pvt. Ltd., 2014. - xviii, 541 p. - The McGraw-Hill / Irwin Series Operations and Decision Sciences . ISBN: 9789339204471 9339204476 Subjects--Topical Terms: Service operationsService supply relationships Dewey Class. No.: 658.4 FIT