TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.
TI  - Service management: operations, strategy, information technology
SN  - 9789339204471
U1  - 658.4 FIT 
PY  - 2014///
CY  - Chennai
PB  - McGraw Hill Education India Pvt. Ltd.
KW  - Service operations
KW  - Service supply relationships
ER  -