TY  - BOOK
AU  - Fitzsimmons, James A
AU  - Bordoloi, Sanjeev K
AU  - Fitzsimmons, Mona J. 
TI  - Service management
SN  - 9789353161149
U1  - 658.4 FIT 
PY  - 2022///
CY  - Chennai : 
PB  - Mcgrawhill
KW  - Service management
ER  -