TY - BOOK AU - Fisher, Roger AU - Patton, Bruce AU - Ury, William L. TI - Getting to yes: negotiating agreement without giving in SN - 9781847940933 U1 - 158.5 FIS PY - 2004/// CY - London PB - Business Books KW - Conflict management KW - Negotiation KW - Negotiation in business ER -