TY  - BOOK
AU  - Vaughan, Stafford
TI  - Practical zendesk administration
SN  - 9789351100317
U1  - 005.74 VAU 
PY  - 2013///
CY  - Sebastopol
PB  - O'Reilly Media
KW  - Customer relations - Management information systems
KW  - Customer services — Computer software
KW  - Zendesk   -Administration
ER  -