Sussna,Jeff <br/><br/>
Designing delivery:   rethinking it in the digital service economy 

 - Mumbai:  Shroff Publishers & Distributors pvt.ltd,  2015 
 - xxi,203 p. 
<br/><br/><label>ISBN: </label>9789352131297 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Effective Methods<br/>Feedback & Improvement<br/>Planning Steps
<br/><br/><label>Dewey Class. No.: </label>658.5 SUS