TY  - BOOK
AU  - Sussna,Jeff
TI  - Designing delivery: : rethinking it in the digital service economy
SN  - 9789352131297
U1  - 658.5 SUS 
PY  - 2015///
CY  - Mumbai
PB  - Shroff Publishers & Distributors pvt.ltd
KW  - Effective Methods
KW  - Feedback & Improvement
KW  - Planning Steps
ER  -