Schiesser,Rich It systems management: designing, implementing, and managing worldclass infrastructures - 2nd ed. - Noida: Pearson India Education Services, 2015 - xl,557 p. ISBN: 9789332550193 Subjects--Topical Terms: Configuration & AutomationIncident & Change ManagementInfrastructure Monitoring Dewey Class. No.: 004.068 SCH