Francis,Buttle <br/><br/>
Customer relation management  cocepts,applications and technologies 

 - 5th ed. 
 - London:  Routledge,  2024 
 - xxv,345 p. 
<br/><br/><label>ISBN: </label>9781032811628 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM Basics<br/>Customer Engagement<br/>Tools & Software
<br/><br/><label>Dewey Class. No.: </label>658.812 FRA