TY - BOOK AU - Finger,Lutz AU - Dutta,Soumitra TI - Ask measure learn: using social media analytics to understand and influence customer behavior SN - 9789351107958 U1 - 006.312 FIN PY - 2014/// CY - Mumbai PB - Shroff Publishers & Distributors pvt.ltd KW - Data analytics KW - Consumer behavior KW - Social media ER -