TY - BOOK AU - Anderson, James C. AU - Narus, James A. AU - Narayandas, Das AU - Seshadri, D. V. R. TI - Business market management (B2B): understanding, creating, and delivering value SN - 9788131731635 U1 - 658.8 AND PY - 2011/// CY - New Delhi PB - Dorling Kindersley (India) Pvt. Ltd KW - Business market KW - Customer management KW - Market strategy ER -