Besterfiled, Dale H. <br/><br/>
Total quality management 

 - 4th ed. 
 - Noida:  Pearson India Education Services,  2016. 
 - xxv, 595 p. 
<br/><br/><label>ISBN: </label>9789332534452 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management<br/>Leadership<br/>Customer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.4013 BES