TY  - BOOK
AU  - Besterfiled, Dale H.
AU  - Besterfield-Michna, Carol
AU  - Besterfield, Glen H.
AU  - Besterfield-Sacre, Mary
AU  - Hemant Urdhwareshe
AU  - Rashmi Urdhwareshe
TI  - Total quality management
SN  - 9789332534452
U1  - 658.4013 BES 
PY  - 2016///
CY  - Noida
PB  - Pearson India Education Services
KW  - Quality management
KW  - Leadership
KW  - Customer satisfaction
ER  -