TY  - BOOK
AU  - Metters, Richard
AU  - King-Metters, Kathryn
AU  - Pullman, Madeleine
AU  - Walton, Steven
TI  - Successful service operations management
SN  - 9788131517734
U1  - 658.812 MET 
PY  - 2017///
CY  - New Delhi
PB  - Cengage Learning India Pvt. Ltd.
KW  - Service management
KW  - Service operations
KW  - Operations management
ER  -