TY  - BOOK
ED  - Harvard Business Review
TI  - Difficult conversations: craft a clear message manage emotions focus on a solution
SN  - 9781633690783
U1  - 658.45 HAR 
PY  - 2016///
CY  - Boston
PB  - Harvard Business Review Press
KW  - Conversation
KW  - Effective communication
KW  - Focus on solution
ER  -