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Service operations management : improving service delivery

by Johnston, Robert | Clark, Graham | Shulver, Michael.

Edition: 4th ed.Material type: Text Text Publication details: Noida:  Pearson India Education Services,  2018Availability: Items available for loan: Presidency University Library (9) . Items available for reference: Presidency University Library Access Restricted (8) . Location(s): Management Call number: 658.812 JOH.

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Business analytics : methods, models and decisions

by Evans, James R.

Edition: 2nd ed.Material type: Text Text Publication details: Noida:  Pearson India Education Services,  2019Availability: Items available for loan: Presidency University Library (4) . Location(s): Management Call number: 658.4033 EVA.

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