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		Services marketing : integrating customer focus across the firm by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D \| Pandit, Ajay. Edition: 6th ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: McGraw Hill Education (India) Private Limited, 2016Availability: Items available for loan: Presidency University Library (9) . Not available: Checked out (2). Location(s): Management Call number: 658.8 ZEI. Place hold Log in to add tags Add to cart (remove)
		Service quality - Vol. 4 by Crosby, Lawrence A [Editor] \| Cronin, J. Joseph [Contributor] \| Frankwick, Gary L [Contributor] \| Gremler, Dwayne D [Contributor] \| Sheth, Jagdish N [Series Editor]. Series: Legends in marketing : Christian Gronroos ; Vol. 4Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: SAGE Publications India Pvt. Ltd., 2013Availability: Items available for loan: Presidency University Library (1) . Location(s): Management Call number: 658.80092 CRO. Place hold Log in to add tags Add to cart (remove)
		Services marketing : integrating customer focus across the firm by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D \| Pandit, Ajay. Edition: 7th ed.Material type: Text Publication details: Chennai : Mcgrawhill, 2023Availability: Items available for loan: Presidency University Library (2) . Location(s): Management Call number: 658.4 ZEI. Place hold Log in to add tags Add to cart (remove)

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