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		Total quality management by Besterfiled, Dale H \| Besterfield-Michna, Carol \| Besterfield, Glen H \| Besterfield-Sacre, Mary \| Hemant Urdhwareshe \| Rashmi Urdhwareshe. Edition: 4th ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Noida: Pearson India Education Services, 2016Availability: Items available for loan: Presidency University Library (10) . Location(s): Management Call number: 658.4013 BES. Place hold Log in to add tags Add to cart (remove)
		Total quality management by Besterfield, Dale H \| Besterfield-Michna, Carol \| Besterfield, Glen H \| Besterfield-Sacre, Mary \| Hemant Urdhwareshe \| Rashmi Urdhwareshe. Edition: 5th ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Noida: Pearson India Education Services, 2019Availability: Items available for loan: Presidency University Library (6) . Location(s): Management Call number: 658.4013 BES. Place hold Log in to add tags Add to cart (remove)
		Customer relationship management : integrating marketing strategy and information technology by Zikmund, William G \| Gilbert, Faye W \| Mcleod, JR., Raymond. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: Wiley India Pvt. Ltd., 2018Availability: Items available for loan: Presidency University Library (5) . Location(s): Management Call number: 658 ZIK. Place hold Log in to add tags Add to cart (remove)

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