| 000 | 00713nam a2200229Ia 4500 | ||
|---|---|---|---|
| 008 | 221011s9999 xx 000 0 und d | ||
| 020 | _a9789352136841 | ||
| 040 | _aPUL | ||
| 082 | _a658 STI | ||
| 100 |
_aStickdorn, Marc _eEDI |
||
| 245 | 0 |
_aThis is service design doing : _bapplying service design thinking in the real world |
|
| 260 |
_aMumbai: _bShroff Publishers and Distributors, _c2019. |
||
| 300 | _axxiii, 542 p. | ||
| 650 | _aCustomer services | ||
| 650 | _aService design - Core activities | ||
| 650 | _aService design - tools | ||
| 650 | _aService design - prototyping | ||
| 700 |
_aHormess, Markus _eEDI |
||
| 700 |
_aLawrence, Adam _eEDI |
||
| 700 |
_aSchneider, Jakob _eEDI |
||
| 942 | _cBK | ||
| 999 |
_c17612 _d17612 |
||