| 000 | 00546nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 221011s9999 xx 000 0 und d | ||
| 020 | _a9789352138401 | ||
| 040 | _aPUL | ||
| 082 | _a658.812 KAL | ||
| 100 | _aKalbach, Jim | ||
| 245 | 0 | _aRapid techniques for mapping experiences | |
| 260 |
_aMumbai: _bShroff Publishers & Distributors Pvt. Ltd., _c2019. |
||
| 260 |
_aBeijing: _bO'Reilly, _c2019. |
||
| 300 | _aiii, 40 p. | ||
| 650 | _aCustomer relations | ||
| 650 | _aConsumer satisfaction | ||
| 650 | _aMapping experiences | ||
| 942 | _cBK | ||
| 999 |
_c17674 _d17674 |
||