| 000 | 00523nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 230117s9999 xx 000 0 und d | ||
| 020 | _a9788132109785 | ||
| 082 | _a658.812 RAO | ||
| 100 | _aRao, Ajit | ||
| 245 | 0 | _aLittle book of big customer satisfaction measurement | |
| 260 |
_aNew Delhi: _bSage publications India Pvt. Ltd, _c2012. |
||
| 300 | _axvi, 164 p. | ||
| 650 | _aConsumer Behavior | ||
| 650 | _aConsumer satisfaction | ||
| 650 | _aSatisfaction measurement | ||
| 700 | _a Subhash Chandra | ||
| 942 | _cBK | ||
| 999 |
_c33310 _d33310 |
||