000 00448nam a2200169Ia 4500
008 230117s9999 xx 000 0 und d
020 _a9789385985188
082 _a658.812 NIY
100 _aNiyogi, Shil
245 0 _aLean customer engagement
260 _aNew Delhi:
_bSage publications India Pvt. Ltd,
_c2016.
300 _axx, 179 p.
650 _aCustomer engagement
650 _aCustomer relations
650 _aMarketing
942 _cBK
999 _c33400
_d33400