000			00672nam a2200217Ia 4500
008			221011s9999 xx 000 0 und d
020			_a9789339204471
020			_a9339204476
040			_aPUL
082			_a658.4 FIT
100			_aFitzsimmons, James A.
245		0	_aService management : _boperations, strategy, information technology
250			_a7th ed.
260			_aChennai: _bMcGraw Hill Education India Pvt. Ltd., _c2014.
300			_axviii, 541 p.
440			_aThe McGraw-Hill / Irwin Series Operations and Decision Sciences
650			_aService operations
650			_aService supply relationships
700			_aFitzsimmons, Mona J.
942			_cBK
999			_c3498 _d3498