| 000 | 00556nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 240522s9999 xx 000 0 und d | ||
| 020 | _a9781422133316 | ||
| 082 | _a658.812 FRE | ||
| 100 | _aFrei, Frances | ||
| 245 | 0 |
_aUncommon service : _bhow to win by putting customers at the core of your business |
|
| 260 |
_aBoston, Massachusetts: _bHarvard Business Review Press, _c2012. |
||
| 300 | _ax, 247 p. | ||
| 650 | _aBusiness and Management | ||
| 650 | _aCustomer relations | ||
| 650 | _aCustomer services | ||
| 700 | _aMorriss, Anne | ||
| 942 | _cMBK | ||
| 999 |
_c52441 _d52441 |
||