000 | 00688nam a2200253Ia 4500 | ||
---|---|---|---|
008 | 221011s9999 xx 000 0 und d | ||
020 | _a9789332534452 | ||
040 | _aPUL | ||
082 | _a658.4013 BES | ||
100 | _aBesterfiled, Dale H. | ||
245 | 0 | _aTotal quality management | |
250 | _a4th ed. | ||
260 |
_aNoida: _bPearson India Education Services, _c2016. |
||
300 | _axxv, 595 p. | ||
650 | _aQuality management | ||
650 | _aLeadership | ||
650 | _aCustomer satisfaction | ||
700 | _aBesterfield-Michna, Carol | ||
700 | _aBesterfield, Glen H. | ||
700 | _aBesterfield-Sacre, Mary | ||
700 | _aHemant Urdhwareshe | ||
700 | _aRashmi Urdhwareshe | ||
942 | _cBK | ||
999 |
_c6607 _d6607 |