000			00688nam a2200253Ia 4500
008			221011s9999 xx 000 0 und d
020			_a9789332534452
040			_aPUL
082			_a658.4013 BES
100			_aBesterfiled, Dale H.
245		0	_aTotal quality management
250			_a4th ed.
260			_aNoida: _bPearson India Education Services, _c2016.
300			_axxv, 595 p.
650			_aQuality management
650			_aLeadership
650			_aCustomer satisfaction
700			_aBesterfield-Michna, Carol
700			_aBesterfield, Glen H.
700			_aBesterfield-Sacre, Mary
700			_aHemant Urdhwareshe
700			_aRashmi Urdhwareshe
942			_cBK
999			_c6607 _d6607