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Six sigma in HR transformation : achieving excellence in service delivery

Albeanu, Mircea

Six sigma in HR transformation : achieving excellence in service delivery - London: Routledge Taylor & Francis Group, 2019. - ix, 128 p. - Gower HR Transformation Series .

ISBN: 9780367376338

Subjects--Topical Terms:
Consumer satisfaction--Statistical methods
Service industries--Quality control
Six sigma (Quality control standard)

Dewey Class. No.: 658.3 ALB

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